Remote-access scams
Software legitimacy is not caller legitimacy
A familiar screen-sharing application can be misused. A caller who says they need to set up a trading account or demonstrate profits may gain visibility of banking details or control of the device. Do not share your screen, authentication codes or device access with an unsolicited investment contact.
If access was given
End the connection and stop using the affected device for banking until secured. Contact your bank from a trusted device, describe what happened and follow its security instructions. Change exposed credentials through trusted services and seek qualified technical help if needed. Preserve messages and software details without reconnecting the caller.
Choose safety over another demonstration
You do not need to reconnect a suspected impersonator to prove what happened. A chronology, messages and payment records can be collected without granting control again. Tell any technical helper which access tools were installed and whether banking or password screens were visible, so they can assess the exposure.
Recognise a request disguised as routine help
A caller may frame device access as an identity check, account installation, refund demonstration or way to fix a withdrawal. The stated purpose does not determine what access the software actually grants. Before downloading anything, stop and verify the request through an independent official channel. Do not assume that because you initiated the first enquiry, every later person contacting you is part of the genuine business or has a legitimate reason to see your screen.
Tell your bank what may have been visible
When seeking urgent help, explain whether the session included online banking, card details, email, saved passwords or one-time codes. You do not need to repeat passwords to describe the exposure. Give the approximate time and note any transfers you did not recognise. The bank or service can then advise on its own account controls and reporting process. Follow verified instructions, rather than a second caller who claims they can reverse everything remotely.
Separate technical cleanup from the financial report
Removing an application does not establish whether credentials were seen or whether a transfer occurred. A qualified helper can assess the device, while the bank reviews the affected financial accounts. Keep a record of both actions and the advice received. Do not delete your only evidence before preserving necessary copies, but do not keep an unsafe connection open just to capture more. If uncertain, ask a trusted technical professional how to proceed safely.